Frequently Asked Questions

MeetPlayNow connects amateur sports players across Bangkok in a structured league format. You play regular matches against opponents at your level, climb the rankings, and meet like-minded players — without the commitment of a club membership.

A one-off tournament is a single knock-out weekend: lose once and you're out. A MeetPlayNow competition runs over several rounds — Swiss pairing, round robin, or groups followed by a knock-out — and with Swiss a defeat never eliminates you. How many rounds there are (anywhere from 1 to 20), and whether the season ends in playoffs, is decided by the organizer of each competition and shown on its page before you enter.

Yes. There are five levels: Total beginner, Beginner, Intermediate, Advanced and Competitive player. You choose your own level for each sport when you join it — it's self-declared, asked once, and cannot be changed afterwards.

There are five levels — Total beginner, Beginner, Intermediate, Advanced and Competitive player — and you declare yours separately for each sport, once and for good. The level is not derived from your ELO: it decides the ELO you start from (1000, 1100, 1200, 1300 and 1400 respectively), and from there the rating moves on its own after every match. Your first 10 matches are provisional, when it moves faster (K-factor 40); after that it settles to a slower K-factor of 24.

It depends on how the organizer set the competition up, and there are three cases. A RATING WINDOW: the badge is worked out from the two ELO numbers printed on the page — only an upper limit is Rookie, only a lower limit is Elite, both is Challenger. Careful with that one: a competition called Challenger is not the competition FOR Challengers, because a window from 1150 to 1350 admits Rookies, Challengers and Elites all at once. A DECLARED CATEGORY: some events do not filter by rating at all — everyone signs up together and declares the category they want to play in, and when registration closes the event becomes a separate competition for each category. There the name is the name of what people chose, not of a rating range. Or NO REQUIREMENT at all: Open, and anyone can enter. Where a rating window applies and yours falls outside it you can't sign up, and the message tells you which end you're on.

You must have reached the age of majority in the country where you play — 18 in most of our markets, but 20 in Thailand, where the Civil and Commercial Code sets it and we have no route to collect a parent's consent for anyone younger. Your date of birth is required when you create your account, and if it puts you under that age the registration is refused — there is no organizer approval and no guardian consent route.

It depends on the competition. When an organizer sets prizes up they pick from four kinds — a trophy, platform credits, something from a sponsor, or a physical item — and the prizes of a competition are listed on its page. Credits land in your wallet automatically; the rest are handed over by the organizer. Where a competition ends in several playoffs, those prizes are Playoff A's — the playoff that decides the competition. The other playoffs still put their winners on the podium and on their profiles. Free entry to the next season is not a prize: the platform has no such mechanism.

A profile is public one sport at a time. Someone looking at your tennis profile sees your tennis rating, your tennis matches and your tennis placements. From there they can't tell which other sports you play — to see your padel record they have to open your padel profile, and that one shows padel and nothing else. The site and the app both work this way. Inside the sport they're looking at, the name you chose, your city, your rating and your results are always there: that is the competition itself, and there's no switch for it. Your photo and your bio are the two things that do have a switch — see the next question.

Because a profile photo stays off until you turn it on. It's a permission of its own and it starts switched off. You see your own photo the moment you upload it, which is exactly why this catches people out — everyone else sees the default silhouette until you give the permission. Your bio works the same way, with its own separate permission. Turn either on under Dashboard → Privacy on the site, or Settings → Privacy in the app, and turn them back off whenever you like. Nothing else changes either way: your rating, your results and your place in the standings are the same.

Email support@meetplaynow.com. You can also use the form on the Contact page, which reaches the same inbox. For anything about a match or a competition, the in-platform chat reaches your opponent and the organizer. There is also a support thread with the MeetPlayNow team, but only the team can open it — once it is open you can reply there. We don't promise a response time.

Three different things share those words, and they are worth keeping apart. Your BAND — Rookie up to 1249, Challenger 1250-1349, Elite from 1350 — follows your rating and moves with your results; you never set it. The level you DECLARE when you take up a sport is asked once and decides only where your rating starts: 1000 total beginner, 1100 beginner, 1200 intermediate, 1300 advanced, 1400 competitive player; after your first match the declaration stops mattering. The CATEGORY you pick when you enter an event that splits is the third: it is chosen per event, it says which competition you want to end up in, and you may pick your own band or any higher one — never a lower one.

There is no fixed entrance fee: it is set for each individual tournament by the organizer when the tournament is created, so it varies from tournament to tournament. You'll always see the exact fee on that tournament's registration page before you sign up.

No. The entrance fee covers league administration, rankings, scheduling and platform costs. Players share court rental costs equally for each match they arrange together.

Platform operations, ELO calculations, automated scheduling, customer support, season-end prizes, and partner ecosystem development.

It depends on the competition. If the organizer switched Joker Cards on, you can spend one to postpone a match — the postponement lasts as long as that competition's grace period, and the organizer also decides how many Jokers each player gets. Plenty of competitions run with Jokers off, and no competition allows one in the last round of the regular season. If you have to pull out altogether, see the refund policy.

By credit or debit card, through the secure payment gateway on the registration page. That is the only payment method: PromptPay and bank transfer are not supported. Platform credits, a coupon or a referral voucher are applied before the card — and if they cover the whole fee there is nothing left to pay and no card is asked for.

Nothing was charged and your place is still held. Try again now with another card, or later with "Complete payment" on the tournament page. Credits and vouchers you applied stay applied. If it isn't paid within 24 hours (or when registration closes, if sooner), the registration is cancelled and your credits and vouchers are returned.

Your place is held while it waits for payment: about an hour later we email you a reminder with a link to finish, or you can use "Complete payment" on the tournament page. If it isn't paid within 24 hours (or when registration closes, if sooner), the registration is cancelled, your credits and vouchers are returned, and nothing is charged.

Yes, on a fixed scale. Cancel before the registration deadline and you get 100% back; cancel after the deadline but before the competition starts and you get 30%; once it has started, nothing. Whatever the date, you get the full amount back if the organizer cancels the competition or if it doesn't reach its minimum number of players. Credits you spent on the entry come back on the same scale. Being merged into a neighbouring category on an event that splits is NOT a cancellation: the competition runs and you play in it, so the scale above is the one that applies. The category you pick is a preference, and the sign-up page tells you so before you pay.

There is no fixed length. A competition runs the number of rounds its organizer set — anywhere from 1 to 20 — and each round gives you one opponent and a window of days to play them in, so the calendar is that competition's own. Playoffs at the end are optional: the organizer decides whether to have them, and whether they are for the top players only or for the whole field, split into several. Each competition's page shows its rounds and its dates before you enter.

It depends on the level you declare for that sport: 1000 as a total beginner, 1100 beginner, 1200 intermediate, 1300 advanced, 1400 competitive player. Your rating then moves up or down after each match based on Elo-style calculations — beating a stronger opponent gains more points; losing to a weaker one costs more. For your first 10 ranked matches you are provisional and your rating moves faster (K=40); after that it stabilises (K=24).

Total beginner if you've never played the sport, Beginner if you've played a few times and are still learning the basics, Intermediate if you play now and then and can keep a rally going, Advanced if you play regularly and beat most people at your club, Competitive player if you play in leagues or competitions. Pick the closest one — you are asked once and cannot change it afterwards, but from your first match your results take the rating over anyway.

Currently all divisions are mixed. As the community grows we will introduce gender-specific divisions where there is enough demand.

It is set per competition by the organizer, and shown on the competition's page. If the registration deadline passes with fewer players than that, the competition is cancelled and everyone who paid is refunded in full. On an event that splits by category the same number is applied to each category: one that reaches it becomes a competition of its own, one that does not is merged into the nearest category and plays under that name. Only when the whole event is under the minimum is it cancelled and refunded — being merged is not a cancellation, and the sign-up page says so before you pay.

No. The level you declare for a sport is locked the moment you declare it, and it stays locked — no reset between seasons, no suggestion based on your rating, no request-a-change flow. It decides one thing only, the rating you start from; from your first match onwards your results move that rating on their own.

MeetPlayNow currently operates only in Bangkok, Thailand. Expansion to other Thai cities is being evaluated based on community interest.

All six are already live: tennis, padel, pickleball, badminton, squash and ping pong. You can take up any of them on your profile right away. What varies is whether an organizer has published a competition in that sport in your city — if there isn't one yet, your enrolment and your rating are ready for when there is.

Data is processed under Thailand's Personal Data Protection Act (PDPA) B.E. 2562. We collect only what's needed for league operation, never sell data, and you can request access or deletion via the Privacy page.

Players agree on a venue together using the in-platform chat. If they can't agree, the player listed first on the Matches tab decides — the default surface is hard court.

There is no weekly draw day. Every round has a fixed deadline, set when the competition is created, so the whole calendar is known from day one — not decided week by week. Round 1 is drawn a few minutes after the registration deadline passes; each later round is drawn right after the previous round's deadline, whether or not every match from that round has actually been played. Inside a round you have until its deadline to agree a court, a day and a time with your opponent.

All matches are self-officiated — players call their own lines and resolve disputes calmly. Honesty and good sportsmanship are required.

Use the in-platform chat. The default language is English to ensure clarity across Bangkok's international community. You must reply within 48 hours of being paired.

Keep trying until the round's deadline — your chat history is the proof if you need it. If your opponent still hasn't answered when the deadline passes, the match is cancelled automatically: nobody wins, nobody loses, and your rating doesn't move. If you don't want to lose the chance to play, spend a Joker before the deadline to push it back and try again — except in the last round of the regular season, where Jokers cannot be played at all, so the deadline on the schedule is all the time there is.

A player arriving more than 15 minutes late without prior notice may lose the match by walkover.

It's cancelled automatically the moment the deadline passes: nobody wins, nobody loses, zero points for both, and your rating doesn't move. That only happens if neither of you played it — if one of you used a Joker before the deadline, the match stays open and is played later, with real points once the result is entered. In the last round of the regular season no Joker can be played, so there the deadline is final. And if a dispute is open on the match, it stays open until support resolves it.

A way to push back your own match deadline before it runs out — if the competition you're in has Jokers switched on (the organizer decides that, and how many each player gets). Spend one and your deadline moves forward by that competition's grace period, giving you more time to play. You have to use it before the deadline: once a match has been cancelled for running out of time, a Joker can no longer bring it back. Jokers belong to the competition you're in — they aren't transferred and they don't carry over. One round is off limits: the last round of the regular season takes no Joker at all, because there is no round after it to absorb the delay and the playoff dates are already published. That round runs on its own deadline instead: in a competition with a playoff it closes on the playoff grace period rather than the regular one, and the schedule shows the date from day one.

A way to replay a match that was closed by walkover — for example your opponent arriving too late. Both players have to agree. It only works on that kind of match: it can't bring back a match that was cancelled automatically because neither of you played it by the round's deadline — that one is closed for good, whatever cards you spend. To avoid reaching that point, use a normal Joker before the deadline instead. A Super Joker costs 2 Joker Cards each — 1 if you already spent a Joker on that same match — and you can use at most 2 per season. Knock-out matches are excluded.

Roughly, and it comes from your results rather than from the level you declared. The first round is drawn on ratings; from the second round on you are ordered by points, then by how strong the opponents you have already faced were, and paired with the nearest player you haven't met yet. If everyone left has already played you, you get a rematch rather than no match at all. There are no separate draws per declared category.

Three signals: league standings (points from wins), your rating, and tiebreakers (strength of schedule). Walkovers and byes earn points but leave the rating untouched.

Either player enters the final score right after playing, and it counts immediately — there is no confirmation step and no waiting period. The other player is notified and, if they disagree, their only move is to contest it: that sends the match to the organizer, who decides on the evidence. Contesting doesn't undo the score in the meantime. Organizers can also enter a score themselves.

After each round, players are ranked by current points. The top-ranked player is paired with the nearest player they haven't yet faced, working down the standings until everyone is paired. This produces fair matchups every round without elimination.

Nothing. The rating belongs to you, not to the pair — MeetPlayNow stores no partnership at all: no team, no shared number, no history of the two of you together. When a pair splits neither player is reset and neither loses anything; you each carry the rating you had straight into the next pair. It is how doubles is ranked everywhere else too — ATP and WTA doubles, padel under the FIP, UTR and DUPR all rank the individual, and the points follow the player rather than the couple.

A pair is worth the average of its two players' ratings, and the match is predicted from that average — a strong player alongside a weaker one meets an expectation set halfway between them, and the same is done for the pair on the other side. The result is then applied to each of the four players individually, and not always by the same amount: someone still in their first matches moves in bigger steps than someone with a long record, so two partners can take different numbers from the same win. That is not a reward for being weaker — a new rating is still a guess, and it is allowed to move faster so it reaches the player's real level sooner. Seeding and the free draw read a pair the same way, on the average.

It's a rating system used in competitive sports — you gain points for winning and lose points for losing, and the amount depends on the gap between you and your opponent: beating a stronger player gains more, losing to a weaker one costs more. It only moves on matches that were played: a walkover or a bye counts in the standings but leaves your rating where it was. There are no level brackets built on it — the level you declared simply decided the rating you started from.

Playoffs are optional, and the organizer sets them up before the competition opens. They also choose who gets in. One way is a single playoff for the top players only; everyone else finishes on their league position. The other is to split the whole field into blocks of the size the organizer picked: the first block plays Playoff A, the next plays Playoff B, then Playoff C, and so on. Where there are several, they are separate competitions, not levels of one ladder. Each has its own draw, its own final and its own winner. Win Playoff B and you have won Playoff B. Every one of them puts its podium on the winners' profiles. What Playoff A has that the others don't is that it decides the competition: its champion is the champion of the whole thing, and the prizes the organizer listed on the competition page belong to it alone. Only full blocks play: whoever is left after the last full block — fewer players than one playoff needs — gets no playoff and keeps their league position. With playoffs of 8, for example, 24 players make Playoff A, B and C, while 23 make A and B and the last 7 have no playoff.

You're told the moment it happens. The notice names your opponent and gives you the date the match has to be played by, and it reaches you on the site, by email, and on your phone through the MeetPlayNow app once you have it. If the draw leaves you without an opponent that round, you get a notice saying so — you're never left waiting for a match that isn't coming. You choose which alerts reach your phone under Account settings → Notifications, on the site or in the app: four switches, for your matches, messages, tournaments and prizes, and organizers and support. Turn them all off and nothing will warn you that a match is due — the deadline still runs.

Reach an engaged, active audience of amateur Bangkok players. We drive recurring bookings to partner venues and offer brands targeted exposure inside the league experience.

Adults 28–45 living and working in Bangkok, with disposable income, who play sport regularly. Both Thai nationals and the international expat community.

Listing on the Venues page (for courts), branded presence in tournament pages, and access to MeetPlayNow's community newsletter. Pricing depends on scope.

Email partners@meetplaynow.com — the address linked on the Partners page — with your business name, location and the format you have in mind. We don't promise a reply time.

Partners must offer a service relevant to amateur sports (venues, equipment, coaching, sports medicine, sports F&B). We maintain editorial control over the league experience.

Write to partners@meetplaynow.com. The form on the Contact page reaches us too, and the in-platform chat only reaches the organizer of a competition you are in, so email is the way.