This page is public. You do not need to be signed in to read it, and you do not need the app installed to ask for your account to be deleted.
1. Who this is about
MeetPlayNow is the app and the website. They are published and operated by:
GiBSeS OÜ Juhkentali 8, 10132 Tallinn, Estonia Registered in the Estonian Business Register (Äriregister) under registry code 17231761 Email for deletion requests and any other privacy matter: privacy@meetplaynow.com
GiBSeS OÜ is the data controller named in our Privacy Policy, and the developer named on the app's store listing.
2. How to ask for your account to be deleted
There are two routes. The second one does not require you to have the app, or to be able to sign in.
From the app
1. Open Settings. 2. Tap Delete my account. 3. Read what the screen tells you, then tap the button again. 4. Type the word DELETE in the confirmation box, and confirm.
Two things happen straight away, and they are stated before the tap rather than discovered after it:
- You are signed out on every device. The request invalidates the sessions of the account, on every phone and every browser.
- You can sign back in. Signing in during the waiting period is allowed on purpose, because that is how you reach the cancel button if you change your mind.
One case is refused: if you are entered in a tournament whose registration is confirmed or paid, the request is declined until that entry is over. Other players are counted on for a draw that is already made. Play it, or ask us to withdraw you, then come back here.
By email — no app needed
Write to privacy@meetplaynow.com from the email address of the account, saying that you want the account deleted. This is the route to use if you have uninstalled the app, changed phone, or cannot sign in. We reply within 30 days, and the erasure then follows the same course as the one you would have started yourself.
If you can still sign in on the website, the same button is in /dashboard/privacy, under "Account deletion".
3. What happens next, and when
- We record the request and send you an email that states the exact date and time on which your account will be deleted, with a link to cancel.
- The deletion is carried out 7 days after the request. The wait is a safety net against a request made by mistake or by somebody who got hold of your phone — nothing else waits behind it.
- On that day the erasure runs with the nightly maintenance job, shortly after 03:00 Bangkok time (UTC+7).
- When it is done, we email you to say so.
Cancelling. Any time inside those 7 days: from the link in the email, from the same screen in the app, or from /dashboard/privacy. After the 7 days there is nothing left to cancel — the account is gone and cannot be restored.
4. What is deleted
When the deletion runs, the following are erased:
- Your email address, replaced by an anonymous placeholder, and your password, which is removed. There is no way left to sign in.
- Your display name, replaced by "Purged".
- Your profile photo — the file itself is deleted from our storage, together with any per-sport variant of it — and your biography.
- Your public profile page, which is switched off and no longer reachable.
- Your prize delivery address and the phone number attached to it.
- The match photos you uploaded: they are taken down from the platform and their files are deleted from our storage.
- Any data export archive you had generated, and the download link to it.
- Your app sessions and the sign-in tokens on your devices, so no installation can get back in.
- Your push notification registrations, for the app and for the browser alike. The device stops receiving anything from us.
- Your Google sign-in link, if you used one.
- Your invoicing profile — the name and address you gave for invoices.
5. What is kept, for how long, and why
Some data survives the account. Each item below is kept for a stated reason and a stated time.
- Your match results, your rating and your ranking history — kept, with the identity removed. This is the part people ask about, so it is stated plainly: a result is your opponent's record as much as yours, and a tournament table with a hole in it is a false record of a competition that other people played. So results stay, and they stay in anonymised form: no name of yours, no photo, no biography, no profile page — the entries appear under the placeholder name, with nothing that points back to you. This is not a consent you gave and can take back; publishing the competitive record is the service itself, on the contractual basis set out in the Privacy Policy.
- Payment and invoicing records: 7 years. Required by Estonian accounting and tax law. The payer is frozen onto the record at deletion; the invoicing profile itself is deleted.
- Audit and security logs: 12 months. Sign-ins, changes to the account, administrative acts. They are how we can answer a question about what happened to an account, including yours.
- The consent records: kept as evidence. Every consent you gave or withdrew is closed and stripped of its IP address and browser details, but the fact and the date remain: they are our proof that a processing was lawful at the time, and a photo published outside our own channels can outlive the account.
- Chat messages: erased on their own clock, not with the account. Player-to-player messages and their attachments are erased 90 days after each message was sent; messages in a dispute channel — the thread opened when a result is contested — after 365 days. An empty record (sender, conversation, timestamp, no content) stays so that abuse reports filed on a message do not lose their subject.
- The record of a prize we actually posted: 12 months from dispatch. The courier, the tracking number and a frozen copy of the address the parcel was addressed to. It is the record of something we did, and it is what lets us answer you if a prize never arrived.
If you want any of this explained for your own account, write to privacy@meetplaynow.com.
6. Deleting data without deleting your account
You do not have to close the account to remove data from it. Each of these takes effect immediately, on its own:
- Your profile photo — remove it from your profile, in the app or on the website. The file is deleted from our storage, not merely hidden. A photo you set for a single sport can be removed the same way, on its own.
- Your biography — clear the text and save.
- Your prize delivery address and phone number — delete them in /dashboard/prizes, with or without a prize on its way. You do not have to wait for the automatic sweep.
- A sport you no longer play — remove the sport from your profile. If you have already played matches in it, this is refused: the results belong to the players you played against as much as to you.
- A device — end its session from the device list in the app. That installation is signed out and stops receiving notifications.
- Your profile photo and your biography as published items — these two are consents, and you can withdraw either one on its own in /dashboard/privacy. Withdrawing stops them being shown; deleting them, as above, removes the data.
- A match photo you appear in — withdraw the consent that covers it in /dashboard/privacy. The photo is removed from the platform and from the channels we control within 30 days.
You can also download a copy of your data first, from /dashboard/privacy. The archive stays available for 7 days.
Anything you cannot do yourself, ask us: privacy@meetplaynow.com.